Cisco Named a Customers’ Choice in Gartner Peer Insights™ 2025 Voice of the Customer for User Authentication
97% of Customers Would Recommend Cisco Duo
Cisco has been recognized as a Customers’ Choice in the Gartner® Peer Insights™ 2025 Voice of the Customer for User Authentication report. Cisco appears in the upper-righthand quadrant which denotes a Customers’ Choice distinction and received a 97% Willingness to Recommend score based on 130 customer reviews submitted as of February 2025.
The 2025 Voice of the Customer for User Authentication ratings reflect reviews submitted by verified customers during the 18-month period ending February 28, 2025. Overall, 122 Cisco customers rated Duo 4.7 out of 5 for “Deployment Experience” and 126 customers rated Duo 4.7 out of 5 for “Product Capabilities.” Read the Voice of the Customer report.
Gartner, Gartner Peer Insights ‘Voice of the Customer’: User Authentication, Peer Contributors, May 30, 2025
A security-first identity approach
Where traditional identity and access management (IAM) solutions claim “identity-first security,” Cisco takes a “security-first” approach to identity. A comprehensive IAM solution, Duo provides everything organizations need to secure and manage user identities from day one including:
Duo Directory
Phishing-resistant MFA
Single sign-on (SSO)
Passwordless authentication
Identity intelligence
Security-first IAM enables organizations to strengthen their security posture, minimize complexity, and modernize and scale their IAM environments. Duo verifies identity and validates trust—all while delivering a world-class experience for users and admins.
Our customers said it best
Gartner defines “peers” as “verified reviewers of a technology product or service, who not only rate the offering, but also provide valuable feedback to consider before making a purchase decision.” Cisco customers who reviewed Duo talked about the protection, simplicity, and support they gained:
Experience Enhanced Security with Duo's Multi-Factor Authentication
“Implementing Duo within our organization has really helped us become more confident about the security of accessing our data. A few of the many strengths of implementing Duo within our organization are as follows: Duo provides us with a detailed track record of employees' access to the assigned applications. Again, the Duo cloud-based architecture has allowed us to easily scale the solution to meet our growing security needs as per the requirements. Last but not least, Duo Multi-Factor Authentication capabilities have secured our organization’s data from unauthorized access.”Simplifying Security: MFA Services Made Easy with This Product
"This product is the go-to for MFA services. It is simple to implement and configure, especially with the documentation base that is provided by Duo. Overall, Duo makes it easy to adhere to security requirements, while not interfering with a company's productivity."Security Made Simple: Cisco Duo's Multi-factor Authentication
“Cisco Duo has been a wonderful experience for me. It's really user-friendly, both from an admin perspective and as someone who uses it daily. Setting it up was surprisingly simple and the multi-factor authentication is solid and gives me peace of mind knowing our accounts are secure."Best User Authentication Solution
“Duo makes user authentication easy when accessing sensitive business information or when accessing devices. The 2-factor authentication ensures that only permissible users get access. It has been a great tool for boosting data privacy in our business. I like that Duo is very fast yet ensures secure access. With proper authentication, access to data/apps/devices is easy.”Cisco Duo: The Outstanding Multi-Factor Authentication Solution
“After using various security solutions, Cisco Duo stands out as an exceptional multi-factor authentication (MFA) tool. it has features like fine-grained policies. Duo's overall performance and flexibility make it a good choice. it offers excellent reporting and monitoring features. As a user, the biggest benefit of Duo is its mobile app. Duo integrates well with a wide range of applications. Scalability is another advantage.”
We invite you to visit Gartner Peer Insights to read more Duo customer reviews or share your own Duo story. We’re proud to say that Cisco has received the most peer review ratings of any vendor in the User Authentication category with 720+ Duo reviews submitted as of June 2025. Visit the Gartner Peer Insights page for this market to learn more about the User Authentication market.
Last but not least, we thank our customers who took the time to submit reviews online. Your feedback helps us innovate to keep your company ahead of evolving threats and reward your invaluable trust in Duo.
Gartner, Voice of the Customer for User Authentication, Peer Contributors, 30 May 2025
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