Detailed documentation, installation and config information for a wide range of devices and apps.See Our Docs
Check our extensive knowledge base articles for a quick fix to troubleshoot your issue.Get Some Knowledge
Check the current real-time status of Duo's systems.See More
This is what your end-users should look to for information about enrollment, authentication prompts, adding devices, and more.Learn More
Learn even more about security with our how-to videos, e-books, infographics, and more.Learn More
Duo Care gives you extended coverage and a dedicated Customer Success team, in addition to our awesome technical support, fostering a long-term strategy for success.See Features
Connect with and learn from Duo users and security professionals in our public forum.Visit Community
Learn about the most recent updates, enhancements, and features we have added to Duo.Read the Release Notes
Duo support is available during business hours, 9:00am-6:00pm local time, Mon-Fri. We offer 24x7x365 assistance for Duo MFA, Duo Access, & Duo Beyond customers experiencing Critical Severity issues.
Critical Severity: 1 hour Halts your business operations and no procedural workaround exists. Duo MFA/Duo Access/Duo Beyond customers, please call US (1.866.760.4247) or UK (0800 358 5315 ) to report these issues. Please note that new Duo deployments do not constitute critical severity issues.
High Severity: 2 business hours High impact to portions of your business operations and no procedural workaround exists.
Medium Severity: 4 business hours Medium-to-low impact on your business, but your business continues to function (including the use of a procedural workaround).
Low Severity: 1 business day Low-to-no impact on your business or the performance/functionality of the service.
Our support team breaks for general inquiries on major U.S. holidays. We do remain available 24x7x365 to our Duo MFA, Duo Access, or DuoCare customers experiencing Critical Severity issues by telephone.
|Christmas Day||December 25, 2018|
|New Year's Day||January 1, 2019|
|Martin Luther King Jr. Day||January 21, 2019|
|Memorial Day||May 27, 2019|
|Independence Day||July 4, 2019|
|Labor Day||September 2, 2019|
|Thanksgiving Day||November 28, 2019|
|Day after Thanksgiving||November 29, 2019|
|Day before Christmas||December 24, 2019|
|Christmas Day||December 25, 2019|
|New Year's Eve||December 31, 2019|
|Christmas Day||25 December 2018|
|Boxing Day||26 December 2018|
|New Year's Day||1 January 2019|
|Good Friday||19 April 2019|
|Easter Monday||22 April 2019|
|Early May Bank Holiday||6 May 2019|
|Spring Bank Holiday||27 May 2019|
|Summer Bank Holiday||26 August 2019|
|Day Before Christmas||24 December 2019|
|Christmas Day||25 December 2019|
|Boxing Day||26 December 2019|
|New Year's Eve||31 December 2019|