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Resources for Duo users Resources for administrators

Are you a student, employee, or general user looking for help?

If you can’t find an answer to your question in our self-service resources, please work directly with your admin to get assistance. Only the team responsible for implementing Duo is authorized to help you enroll, activate, re-activate, or troubleshoot Duo-related issues. Contact your admin for additional support.

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End user guide

Learn about enrollment, authentication prompts, adding devices, and more.

Read Duo’s guide
How to reactivate Duo Mobile

There are multiple options to reactivate Duo Mobile.

Learn how to reactivate on mobile

Helpful resources

Biometric authentication using thumbprint on trusted smartphone for troubleshooting Duo Push notification
Troubleshooting Duo Push notification issues on iOS devices

Troubleshoot on iOS
Two remote workers using Duo MFA support on trusted device
What do I do if I’m locked out of social media or a third-party account?

Read more about getting locked out
Trusted mobile device using Duo Push notifications for troubleshooting
Troubleshooting Duo Push notification issues on Android devices

Troubleshoot on Android
Duo user seeking support on truted device
Access Duo’s blog

Check out our blog

Are you a Duo administrator looking for help?

Are you managing Duo on behalf of your organization? If so, we've got these useful step-by-step resources to help you optimize your account.

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Getting started guide

Get started with Duo Security
Free trial onboarding

Get this quick guide to set up your trial
Deployment guide

Download Duo Deployment best practices
Integrations

See how to setup your app integrations
Demo video

Watch the on-demand demo
Product demos

View interactive demos

Resource hub

Knowledge base

Get answers to frequently asked questions

Access Duo’s knowledge base
Docs

Review our comprehensive product documentation

Review Duo documentation
Help desk

Learn how to address common user concerns

Access the help desk guide
Community forums

Connect with and learn from Duo administrators and security pros

Learn from peers and experts
End user education communication templates

Access communication templates
Guide to promoting Duo Push with users

Download Duo Push guide

Popular resources

Repeating Duo green tiles
Release notes

Stay up to date on new features and product changes.

Access Duo release notes
Policy guide
Policy guide

A variety of content to help you better understand and implement Duo policies.

Read Duo’s policy guide
Business continuity
Guide to business continuity preparedness

Learn how your applications will respond to outages.

Review Duo’s continuity guide

Need additional admin support?

Get the help you need, when you need it. Check out the resources below and reach out to a member of our support team.

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Support options

File a case

Initiate a case by clicking on the Support Panel in the sidebar of your admin dashboard.

Open case
Send an email

Give a brief explanation of the issue you are facing, and we will get back to you!

Email us
Call support

Use your regional support number as listed below to talk to a live agent.

Contact Duo by phone
Standard support

- 9am-5pm Monday-Friday for all issues

- 24 hours, 7 days a week for critical severity issues

Premium support hours

24 hours, 7 days a week, 365 days a year for all issues*

*For the holidays listed below, one or more of our regional teams may be unavailable. On those dates, we offer 24x7x365 for critical and high-severity issues only

How quickly will Duo get back to me?

The response depends on criticality:

Low

No impact on the customer's business operations. The customer requests information about features, implementation, or configuration for Cisco's hardware, software, or as a service product.

Response:

1 business day

Business impact:

Minimal-to-none

What should you do?

Send an email
Medium

Minimal impact on the customer's business operations. Cisco hardware, software or as a service product is partially degraded.

Response:

4 business hours

Business impact:

Medium-to-low

What should you do?

Send an email
High

Substantial impact on the customer's business operation. Cisco hardware, software or as a service product is degraded.

Response:

2 business hours

Business impact:

High, users may be unable to access applications

Duo Care customers:

Call Duo support directly listed below or

Send an email
Critical

Critical impact on the customer's business operations. Cisco's hardware, software or as a service product is down.

Response:

1 business hour

Business impact:

High, outage prevents access to applications

What should you do?

Call support directly on the number listed below

Contact Duo by phone

Are you a Duo subscription administrator? Contact a member of our team from one of the numbers listed below, depending on your country.

United States

+1 (866) 760-4247

United Kingdom

+44 0800 3585 315

Australia

+61 (1800) 316 751

Belgium

+32 08 002 67 84

Denmark

+45 8025 4630

France

+33 0805 08 43 26

Germany

+49 0800 723 4790

India

+91 000 800 040 4882

Japan

+81 0066 33 814961

Netherlands

+31 0800 022 3681

Norway

+47 800 13464

Singapore

+65 800 32 11 183

Spain

+34 900 839 077

Indonesia

+62 00 180332160351

Philippines

+63 1 800 1114 3071

Taiwan

+866 00801 139 185

Hong Kong

+852 800 938 751

Malaysia

+60 1800 812 899

Cisco Global Support

Select option 3 and follow the options for Duo

+1 800 553 2447

Holiday closures

  • United States 2025
  • United Kingdom 2025
  • Australia 2025
  • Japan 2025
  • Mexico 2025
  • India 2025
  • Portugal 2025

Support offerings

Duo has a wide range of support offerings to fit your needs. Whether you need hands-on guidance, further troubleshooting, or quick-start assistance, our support team is here to help.

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Duo Care Premium

Our support team can help with implementation, maintenance, and more — so you can focus on your business.

Learn more about Duo Care
SWSS Enhanced Support

Software Support Services (SWSS) Enhanced for Duo ensures you’re getting more from Duo – for the entire length of your contract.

Learn more about SWSS support
Duo Quick Start

Get 60 days of expert advice from our trusted deployment advisors and leave the stress of getting started behind!

Connect with Duo Quick Start