Are you a Duo Administrator who manages Duo at your organization? Take a look at our collection of extensively-maintained self-service resources below.
Knowledge Base - Get answers to frequently asked questions.
Docs - Review our comprehensive product documentation.
Level Up Training - Get trained and certified as a Duo expert.
Help Desk Guide - Learn how to address common user concerns.
Community Forums - Connect with and learn from Duo administrators and security pros.
Release Notes (with email notification option)
Guide to Business Continuity Preparedness
Need expert help? Learn more about the full-coverage benefits of Duo Care premium support.
Do you use Duo Mobile for work, school, or to protect your personal accounts, like Instagram or Facebook? Check out the resources below for information on setting up and using Duo.
End-User Guide - Learn about enrollment, authentication prompts, adding devices, and more.
InfoSec Glossary - Learn common infosec terminology and clarify acronyms and other jargon.
Blog Articles - Learn more about how Duo works and what we're doing to secure your essential workflows.
Download Duo Mobile
Duo Mobile for Android
Duo Mobile for iOS
If you’re unable to find an answer to your question in our self service resources, we encourage you to reach out to us via any of our available support methods listed below.
If you can’t find an answer to your question in our self-service resources, please work directly with your organization to get assistance. Only the team responsible for implementing Duo is authorized to help you enroll, activate, re-activate, or troubleshoot Duo-related issues.
Duo Support can only assist named Duo account administrators. If you have a question about Duo Mobile, check out our User Guide. If you're having trouble protecting a third-party application, like Facebook or Instagram, please read this article.
There are a few different ways to contact Duo Support. Choose the one that works best for you!
United States
+1 (866) 760-4247
United Kingdom
+44 8003 585 315
Australia
+61 (1300) 257424
Belgium
+32 8 002 67 84
Denmark
+45 8082 0216
France
+33 805 08 43 26
Germany
+49 8007 234790
India
+91 000 800 040 3672
OR
000 800 040 3672
Japan
+81 0800 170 5183
Netherlands
+31 8000 223681
Norway
+47 800 24 869
Singapore
+65 800 32 11 183
Spain
+34 90 083 90 77
Standard support is not available in these regions on the following observed holidays, and only inbound phone requests (Critical severity issues, or High/Critical for Duo Care) will be prioritized until the next non-holiday date.
January 1 — New Year’s Day
January 18 — Martin Luther King, Jr. Day
April 3 - April 4 — Easter Holiday
May 31 — Memorial Day
June 18 — Juneteenth
July 3-5 — Independence Day (Observed)
September 6 — Labor Day
November 11 — Veterans Day
November 25 — Thanksgiving Day
November 26 — Day After Thanksgiving (Company Designated Holiday)
November 27 - November 28 — Thanksgiving Holiday Weekend
December 24 — Christmas Day (Substitute)
December 25 - December 26 — Christmas Holiday Weekend
December 27 — Day After Christmas (Company Designated Holiday)
December 31 — Company Designated Holiday
January 3, 2022 — New Year's Day (Substitute)
1 January — New Year’s Day
2 April - 5 April — Easter Holiday
3 May — Early May Bank Holiday
31 May — Spring Bank Holiday
30 August — Summer Bank Holiday
25 December — Christmas Day
26 December — Boxing Day
27 December — Additional Holiday (Substitute)
28 December — Additional Holiday (Substitute)
31 December — Additional Holiday (Substitute)
3 January 2022 — New Year's Day (Substitute)
1 January — New Year’s Day
26 January — Australia Day
2 April - 5 April — Easter Holiday
25 April — Anzac Day
14 June — Queen’s Birthday
4 October — Labour Day
25 December — Christmas Day
26 December — Boxing Day
27 December — Additional Holiday
28 December — Additional Holiday
31 December — Additional Holiday
3 January 2022 — New Year's Day (Substitute)
| Severity | Initial Response Time | Definition | Business Impact | What You Should Do |
|---|---|---|---|---|
|
Critical |
1 business hour |
Duo is experiencing a complete outage and no part of the service is working as intended. |
High, outage prevents access to applications |
Call Duo Support directly |
|
High |
2 business hours |
Duo is experiencing a partial outage and portions of the service are not working as intended. |
High, users may be unable to access applications |
'Duo Care customers: call Duo Support directly |
|
Medium |
4 business hours |
You are experiencing service interruptions due to a mis-configuration or change in your 2FA environment and/or infrastructure. |
Medium-to-low |
|
|
Low |
1 business day |
This may include topics such as: requesting technical documentation, generalized questions, best practices, or inquiries involving new application setups. |
Minimal-to-none |
Get full coverage from Duo through extended support hours to quickly remediate any issues. Reach us in the way that is most convenient for you – phone or email.
The Customer Success team continues to check in with us on a monthly basis. That commitment to excellence is rare and not present with every organization that we do business with. We are now asking others to be as committed to their product as Duo has been. Read the Customer Story
— Nicholas Pelczar, Director of Information Security and Business Continuity, Stinson Leonard Street
Learn about the most recent updates, enhancements, and features we have added to Duo.
Partner with us to provide your customers with a seamless MFA experience.
