Detailed documentation, installation and config information for a wide range of devices and apps.
Check our extensive knowledge base articles for a quick fix to troubleshoot your issue.
Check the current real-time status of Duo's systems.
This is what your end-users should look to for information about enrollment, authentication prompts, adding devices, and more.
Learn even more about security with our how-to videos, e-books, infographics, and more.
Duo Care gives you extended coverage and a dedicated Customer Success team, in addition to our awesome technical support, fostering a long-term strategy for success.
Duo support is available during business hours, 9:00am-6:00pm local time, Mon-Fri. Business edition customers receive chat and email support. We offer 24x7x365 assistance for Enterprise & Platform customers experiencing Critical Severity issues.
Critical Severity: 1 hour Halts your business operations and no procedural workaround exists. Enterprise/Platform Edition customers, please call US (1.866.760.4247) or UK (0800 358 5315) to report these issues.
High Severity: 2 business hours High impact to portions of your business operations and no procedural workaround exists.
Medium Severity: 4 business hours Medium-to-low impact on your business, but your business continues to function (including the use of a procedural workaround).
Low Severity: 1 business day Low-to-no impact on your business or the performance/functionality of the service.
Our support team breaks for general inquiries on major U.S. holidays. We do remain available 24x7x365 to our Enterprise, Platform, or DuoCare customers experiencing Critical Severity issues by telephone.
|New Year’s Day (Substitute)||January 2, 2017|
|Memorial Day||May 29, 2017|
|Independence Day||Tuesday, July 4, 2017|
|Labor Day||September 4, 2017|
|Thanksgiving Day||November 23, 2017|
|Day After Thanksgiving||Friday, November 24, 2017|
|Christmas Day||December 25, 2017|
|New Year’s Day (Substitute)||2 January 2017|
|Good Friday||14 April 2017|
|Easter Monday||17 April 2017|
|Early May Bank Holiday||1 May 2017|
|Spring Bank Holiday||29 May 2017|
|Summer Bank Holiday||28 August 2017|
|Christmas Day||25 December 2017|
|Boxing Day||26 December 2017|