Are you a Duo Administrator who manages Duo at your organization? Take a look at our collection of extensively-maintained self-service resources below.
Knowledge Base - Get answers to frequently asked questions.
Docs - Review our comprehensive product documentation.
Level Up Training - Get trained and certified as a Duo expert.
Help Desk Guide - Learn how to address common user concerns.
Community Forums - Connect with and learn from Duo administrators and security pros.
Release Notes (with email notification option)
Guide to Business Continuity Preparedness
Need expert help? Learn more about the full-coverage benefits of Duo Care premium support.
Do you use Duo Mobile for work, school, or to protect your personal accounts, like Instagram or Facebook? Check out the resources below for information on setting up and using Duo.
End-User Guide - Learn about enrollment, authentication prompts, adding devices, and more.
InfoSec Glossary - Learn common infosec terminology and clarify acronyms and other jargon.
Blog Articles - Learn more about how Duo works and what we're doing to secure your essential workflows.
Download Duo Mobile
Duo Mobile for Android
Duo Mobile for iOS
If you’re unable to find an answer to your question in our self service resources, we encourage you to reach out to us via any of our available support methods listed below.
If you can’t find an answer to your question in our self-service resources, please work directly with your organization to get assistance. Only the team responsible for implementing Duo is authorized to help you enroll, activate, re-activate, or troubleshoot Duo-related issues.
Duo Support can only assist named Duo account administrators. If you have a question about Duo Mobile, check out our User Guide. If you're having trouble protecting a third-party application, like Facebook or Instagram, please read this article.
There are a few different ways to contact Duo Support. Choose the one that works best for you!
Initiate a case by clicking on the Support Panel in the sidebar of your admin dashboard.
Send us an email at support@duo.com.
Call us, using your regional support phone number as listed below.
United States
1 (866) 760-4247
United Kingdom
0800 3585 315
Australia
1300 257 424
Belgium
08 002 67 84
Denmark
80 82 02 16
France
0805 08 43 26
Germany
0800 723 4790
India
000 800 040 3672
Japan
0800 170 5183
Netherlands
0800 022 3681
Norway
800 24 869
Singapore
800 32 11 183
Spain
900 839 077
Indonesia
00 180332160351
Philippines
1800 1320 0267
Taiwan
0080 149 1148
Hong Kong
800 938 751
Malaysia
1800 812 899
9am-5pm Monday-Friday for all issues
24 hours, 7 days a week for critical severity issues
24 hours, 7 days a week, 365 days a year for all issues*
*For the holidays listed below, one or more of our regional teams may be unavailable. On those dates, we offer 24x7x365 for Critical and High-Severity issues only
Standard support is not available in these regions on the following observed holidays, and only inbound phone requests (Critical severity issues, or High/Critical for Duo Care) will be prioritized until the next non-holiday date.
January 1 — New Year’s Day
January 17 — Martin Luther King, Jr. Day
May 30 — Memorial Day
June 20 — Juneteenth (Observed)
July 4 — Independence Day
September 5 — Labor Day
November 11 — Veterans Day
November 24 — Thanksgiving
November 25 — Thanksgiving
December 26 — Christmas Day (Observed)
December 27 — Cisco Designated Holiday
January 2, 2023 — New Year's Day (Observed)
3 January — New Year’s Day (Substitute)
15 April — Good Friday
18 April — Easter Monday
2 May — Early May Bank Holiday
2 June — Spring Bank Holiday
3 June — Platinum Jubilee Bank Holiday
29 August — Summer Bank Holiday
25 December — Christmas Day
26 December — Boxing Day
27 December — Christmas Day (Observed)
1 January 2023 — New Year's Day
3 January — New Year’s Day
26 January — Australia Day
15 April — Good Friday
18 April — Easter Monday
25 April — Anzac Day
13 June — Queen’s Birthday
3 October — Labour Day
26 December — Boxing Day
27 December — Christmas Day (Observed)
2 January 2023 — New Year's Day (Observed)
| Severity | Initial Response Time | Definition | Business Impact | What You Should Do |
|---|---|---|---|---|
|
Critical |
1 business hour |
Duo is experiencing a complete outage and no part of the service is working as intended. |
High, outage prevents access to applications |
Call Duo Support directly |
|
High |
2 business hours |
Duo is experiencing a partial outage and portions of the service are not working as intended. |
High, users may be unable to access applications |
'Duo Care customers: call Duo Support directly |
|
Medium |
4 business hours |
You are experiencing service interruptions due to a mis-configuration or change in your 2FA environment and/or infrastructure. |
Medium-to-low |
|
|
Low |
1 business day |
This may include topics such as: requesting technical documentation, generalized questions, best practices, or inquiries involving new application setups. |
Minimal-to-none |
Get full coverage from Duo through extended support hours to quickly remediate any issues. Reach us in the way that is most convenient for you – phone or email.
The Customer Success team continues to check in with us on a monthly basis. That commitment to excellence is rare and not present with every organization that we do business with. We are now asking others to be as committed to their product as Duo has been. Read the Customer Story
— Nicholas Pelczar, Director of Information Security and Business Continuity, Stinson Leonard Street
Learn about the most recent updates, enhancements, and features we have added to Duo.
Partner with us to provide your customers with a seamless MFA experience.
