Get next-level support for Duo

Enhanced support ensures you’re getting more from Duo – for the entire length of your contract.

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What is enhanced support?

Enhanced support simplifies your setup by connecting you with a team of experts to get you up and running seamlessly. It’s one of four available support tiers designed to assist with smooth implementation, overcome obstacles, and ensure you feel confident throughout your use of Duo.

Advantages of Enhanced support include:

Accelerated deployment with expert advice from Cisco Duo's Customer Success team
Access to best practices and digital guidance throughout your relationship with Cisco Duo
24/7 support 365 days a year, excluding posted holidays, with a higher case priority

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What’s included in enhanced support?

Trusted advisors for effective implementation

Get expert onboarding assistance and guidance to help deploy your Duo product faster and more efficiently

Enhanced technical expertise for success

24/7 phone availability and a higher ticket priority

Driving user engagement

We provide digital adoption guidance to help you focus on active use of the Duo product.

The right support for you

Every Enhanced support customer also receives:

A virtual kickoff meeting and 100% virtual engagement
Troubleshooting and root cause analysis on every case
Access to strategy and planning guidance for application rollout, security policy, technical configuration, and long-term success

How can enhanced support help me?

Emphasize enrollment and policy

Cisco Duo’s Customer Success team will help you achieve your goals by focusing on user enrollment and security policy guidance throughout your implementation journey.

Overcome hurdles

Our team is focused on ensuring the success of your deployment, guiding you through a seamless rollout and preventing common pitfalls in adoption, implementation, and technical environment risk reduction.

Move forward with confidence

After deployment, continue to access digital adoption guidance, security policy best practices, and Ask-the-Expert webinars. Receive a yearly health check to ensure your business maintains a strong security posture throughout your relationship with Cisco Duo.

Support tiers available for Duo subscriptions

Duo provides four kinds of paid support options, providing you with the opportunity to choose the best fit for your organization. Here’s a breakdown of the tiers you can choose from:

Duo quick start

Duo Quick Start is a great fit for customers who are new to Duo and are ready to focus on deployment on a small-to-moderate scale.

Quick Start works best if your organization:

Seeks to protect 1 to 3 applications
Has a user population between 500 and 1,500
Has a start-to-finish deployment timeline of under 60 days
Plans to deploy features such as MFA, Duo Push, device trust, adaptive authentication, and single sign-on (SSO)

Explore Duo quick start

Solution support for Duo

Solution Support for Duo is a great option for customers who are already tech-savvy and only need troubleshooting support.

Solution Support for Duo might be for you if you are looking for:

24/7 access to the Duo technical support hotline
Best-in-class troubleshooting support from Duo experts
Accelerated ticket response times

Enhanced support

Enhanced support is for customers who need additional support to onboard and implement their product but feel equipped to be self-sufficient using Cisco best practices.

Enhanced support could be right for you if your organization:

Has 3 or more applications and 1,500 or more users to protect
Needs 24/7 access to the Duo technical support hotline
Is looking for added guidance and support for initial product onboarding and implementation
Is focused on driving full adoption of the product

Learn more

Signature support

Signature support, branded as Duo Care, offers premium support for customers looking for a longer-term trusted advisor or phased deployments over a timeline beyond 60 days.

Duo Care is the right choice if your organization:

Seeks to protect more than 3 applications
Has over 2,000 users
Has complex IT environments and/or large, diverse user populations
Needs extended support hours and/or access to a VIP support line

Explore Duo Care

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