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Industry News

Part 1 - Healthcare Security Pain Points: Poor User Experience

As Chief Medical Officer (CMO), your primary mission is to ensure doctors, clinicians and other key healthcare professionals aren't taken away from their primary mission of patient care.

But balancing healthcare organizational productivity with the security and compliance of safeguarding patient data can be challenging.

Enforcing a consistent set of security policies for all of your users means designing a streamlined workflow that doesn't get in the way of healthcare clinicians. And usability is security, as we say at Duo - meaning, you can't have one without the other.

Feelin' the Pain

Pairing security and users means you need to address the following pain points:

Impact to Clinician Workflow & Productivity - Requiring additional steps and greater complexity to how clinicians log into applications and systems can negatively affect productivity, multiplying user frustration while slowing down patient care.

User Privacy Concerns - Existing mobile device management (MDM) tools have many capabilities that users aren't wild about - including complete visibility into web traffic, browsing activity, personal data, user location and more.

Electronic Prescribing of Controlled Substances (EPCS) - This workflow can be time-consuming and frustrating for physicians, as there are security regulations on the process that are governed by the Drug Enforcement Administration (DEA) to confirm the identity of providers, as well as identity verification when they’re signing a prescription. They often require the use of a token to complete two-factor authentication.

Enforced Security Policies - Requiring healthcare professionals to verify their identity every time they log in, while restricting access to dedicated devices as they work can get in the way of their every day tasks as they need to remain mobile, log in to many different systems, and navigate the complexity of different security solutions.

Easing the Pain

Instead of many disparate solutions, seek out one that can consolidate and simplify security, and will work for your diverse user base and their different user scenarios.

Improve Productivity - With Duo's one-tap two-factor authentication, clinicians can log in securely by approving a push notification sent to their smartphone by Duo Mobile, our authenticator app. Or, they can choose from several authentication methods for every type of user scenario (depending on the type of application being protected, as well as regulations that need to be met) - there are also offline options for those without internet or cell service.

Alleviate Privacy Concerns - Duo Mobile verifies the trust of your users' devices, without invading their privacy. Our app doesn't have access to any user data on devices - it cannot see information about other apps on their device, nor track their location. But it can assess the security hygiene of their devices and check for a device certificate for managed devices.

Streamline EPCS Workflows - Duo makes enrolling in 2FA for EPCS easy for clinicians - our Level of Assurance 3 (LOA3) remote identity proofing solution also provides a simple, one-tap authentication experience (no tokens required) that doesn't get in their way of e-prescribing, but is audited by a third party to ensure it is secure enough to meet DEA compliance requirements. Learn more about how Duo for EPCS works.

Effective Security Policies - A large part of security effectiveness lies in the usability of its implementation. With Duo, IT administrators can leverage adaptive authentication and policy enforcement behind the scenes at a granular level, without adding more friction to their users' day to day.

And of course you can learn more. Here’s where: