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Industry News

Part 2 - Healthcare Security Pain Points: Admin & Help Desk Burden

In a previous blog post, we covered why poor user experience is one major pain point of Chief Medical Officers (CMO) that are responsible for ensuring healthcare professionals aren’t taken away from their primary mission of patient care, yet can still securely access patient data, validate their identity and e-prescribe with multi-factor authentication.

In this blog post, we’ll cover a common concern of IT operations leaders or IT VPs and directors, often the head of infrastructure, networking and architecture. They’re responsible for managing internal resources and deploying technology projects in their organization’s environment.

Feelin’ the Pain

Your access security solution should be comprehensive in its coverage, but not overly complex or difficult to manage. These are some of the challenges you face in developing and deploying security:

Overworked Support Teams - Taking on a lot of new IT projects that require time and resources to integrate, deploy and provision users can overload your IT, compliance and help desk teams, reducing productivity across your organization.

Juggling Vendors - Too many security solutions and vendors to do all of the different jobs you need done - from authentication to endpoint security - can result in many different administrative user interfaces and data spread across different solutions.

Complex Access Control Management - Cloud and mobile applications come with their own set of access management controls, introducing complexity to your team's management workload.

Clinician Circumvention - If your security tools aren’t easy to use or get in the way of patient care, clinicians may find ways to bypass their implementation that may result in a less secure environment, applications and/or data.

Easing the Pain

Simplify access management with a security solution that works as a force multiplier, without the additional burden on your IT teams.

Rapid Solution Deployment - Duo’s solution is designed to work natively with out-of-the-box integrations that allow your IT teams to roll out the service within hours and days, reducing the burden and need for a large support or tech team to implement the solution.

Reduce Time to Security - With flexible integration options including support for SAML, RADIUS, APIs and more, Duo’s solution allows healthcare administrators to quickly secure access to all cloud and on-premises applications.

Intuitive & Scalable Enrollment - Reduce your help desk team’s workload by choosing a multi-factor authentication solution that puts your users first. A variety of enrollment options empowers users to sign up with Duo easily, or admins to automatically set up a large amount of users. Duo's self-service portal allows users to manage their own devices, choose preferred login methods, change device names and more without IT assistance.

Flexible Authentication Options - With different options for every user scenario, your help desk teams can spend less time solving for edge use cases. Duo’s wide variety of authentication options provide offline ways to authenticate for nurses without cell service on the hospital floor, or traveling professionals that may not have internet access.

Learn more about Duo for Healthcare, and check out An Enterprise Healthcare CISO's Journey to Zero Trust to see how one of the largest healthcare systems in the nation deployed Duo Beyond to secure access to patient data by over 20,000 users and 60,000 devices, enabling clinicians to access patient data from anywhere, using any device.

Using Duo, the company’s security and IT team discovered thousands of net-new personal devices accessing applications with patient data - that is, an additional 30,000 mobile devices than they previously thought accessed their environment.