User Self-Service

New User Provisioning

Provision users quickly with Duo’s self-enrollment feature that allows your users to sign up and enroll their own devices for two-factor authentication, with no training needed. The benefits include:

• Users can choose their preferred authentication method (SMS passcodes, push notifications, etc.).
• Administrators can send out links via email to initiate the self-enrollment process.
• Save your help desk’s support time by guiding users through their own device setup.

Self-Service Portal

Save yourself training and support time by enabling Duo’s Self-Service Portal for users to manage their own devices. Users can easily:

• Enroll an additional phone or tablet for authentication.
• Reactivate Duo Mobile on an existing phone number (convenient for upgrades).
• Create custom names for devices.
• Set default devices or remove existing devices.
• Change their authentication preferences by canceling a login request and choosing a new method.

Administrators can enable the self-service portal for selected web integrations. This feature is available for all Duo MFA accounts.