Introducing Cisco AI Assistant for Duo
We know administrators are busy.
To make securing identity easier than ever, we’re excited to announce the Cisco AI Assistant for Duo, our newest addition in Cisco’s suite of AI Assistants enhancing the security and IT team experience.
Identity administrators today are strapped for time. They manage their directory, application implementations, system migrations, and more. When a user calls the help desk (sometimes a single administrator wearing many hats), their goal is to unblock that user as quickly as possible.
Augmenting your workflows with AI
Duo’s AI Assistant is designed to help with this exact task in mind, bringing logs and user information together in one place to make quick access decisions securely. Administrators can now ask the AI Assistant in natural language about access problems instead of sorting through various pages in the Duo Admin Panel or searching for the most relevant documentation page.
For example, in the video below, the administrator asks why a user was denied access. Within a few seconds, the Assistant returns recent events impacting the user including authentications, directory syncs, and policy changes.
For one preview customer, an investigation that might normally take 10 minutes was cut down to 45 seconds with the Assistant.
Another customer specified benefits to help desk processes:
"The AI Assistant is providing helpful information to our help desk users, enabling them to resolve access denial issues faster." — Private Preview Customer
Duo's unique approach to trustworthy AI
Our approach focuses first and foremost on using AI responsibly to augment admin tasks. We strive for accurate, trustworthy answers that always link to Duo data so you can double check the Assistant’s work.
Administrator permissions are respected like our role-based access control and administrative units, so you don’t have to worry about the Assistant leaking any data. In addition, no Duo customer data is used to train our Assistants.
Today, the Assistant can’t take any action on behalf of the administrator, and in the future actions will require some form of administrative approval. You can learn more about our approach to building a trustworthy AI Assistant in this blog.
"It works, it's simple, it's fast and then it will help gain trust in it quickly. People are picking it up and running with it." — Private Preview Customer
We’ve used our internal expertise to ensure answers are accurate and are constantly reviewing and augmenting the LLM to provide better support.
To make this AI Assistant one that will deliver real value to the important use cases, your feedback is essential. Our team looks at every note a user adds to improve the experience.
Try the AI Assistant today
The Assistant today is focused on your primary use case of helping users fast. With continued user feedback, the Duo Product team plans to expand coverage of the Assistant to include intelligent capabilities to search through policies, endpoint data, and more.
Try using the AI Assistant next time you’re in the admin panel to help you with your tasks. Here are a few prompts to try:
Why is [username] having access issues?
Have any devices been registered recently?
Which authentication methods are most secure?
The Assistant is available today in public preview to Essentials, Advantage and Premier customers in the U.S. (excluding Federal customers).
AI Assistant is one part of how Duo is bringing strong, security-first IAM without sacrificing user experience. See the full announcement of how Cisco Duo Reimagines Identity Security.
Read the full Duo AI Assistant documentation.