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Duo for JIRA - FAQ

Last Updated: September 1st, 2017

Contents

Duo integrates with Atlassian JIRA to add two-factor authentication to your logins, complete with inline self-service enrollment and Duo Prompt. The code is open-source and available on GitHub.

Known issues with the JIRA application

Duo two-factor authentication works from the main JIRA logon page (login.jsp), but logon attempts from the Dashboard page (Dashboard.jspa) may fail with a message saying the username and password are incorrect. Continue to use the login.jsp page or try refreshing the Dashboard.jspa page after a failed login attempt.

Attempting to log on to JIRA using an iOS browser may also result in a username and password incorrect message. Again, try refreshing the page after a failed login.

Does Duo's JIRA application work with JIRA Service Desk?

No, Duo's JIRA application is only for the JIRA Software on-premises project tracking product.

Does Duo's JIRA application work with the cloud-hosted version of JIRA Software?

No, Duo's JIRA application is only for the JIRA Software on-premises project tracking product.

Additional Troubleshooting

Need more help? Try searching our JIRA Knowledge Base articles or Community discussions. For further assistance, contact Support.

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