Duo AI Assistant expanding to Asia-Pacific IT and security teams
Security and IT teams today are facing immense pressure. Identity administrators are constantly juggling complex tasks—managing directories, implementing applications, and responding to user access issues. The need for efficient, intelligent tools has never been greater.
That’s why we’re thrilled to announce the upcoming release of the Cisco AI Assistant for Duo for our customers in Asia-Pacific. Integrated directly into the Duo Admin Panel, the Assistant is designed to simplify identity security and empower your team to make faster, data-backed insights—all in your preferred language.
Key capabilities that will transform your daily operations include:
Intelligent Troubleshooting: Efficiently diagnose and resolve user access issues. The Assistant can interpret natural language prompts to troubleshoot denied access, summarize authentication logs, and provide relevant data. For example, you can ask, "Why was [username] denied access?" and get a comprehensive overview in seconds.
NEW—Understanding Policy: Quickly scan across your Duo policies to understand configurations, identify potential conflicts, or verify compliance. For instance, ask "Show me device health policies affecting users in [group name]" for instant clarity.
Instant Configuration Answers: Get quick answers to setup and configuration questions by leveraging Duo's extensive documentation.
Watch a demo of the AI assistant in action in our previous blog post Introducing Cisco AI for Duo
Enterprise-grade AI that prioritizes data privacy and compliance from day one
We understand that the introduction of AI, especially in critical security functions, comes with questions about trust and responsibility. Cisco is deeply committed to building AI that is not only powerful but also ethical, transparent, and secure. Our approach to the Cisco AI Assistant for Duo is founded on several core principles:
Privacy-Centric: No Duo customer data is used to train our AI Assistant, ensuring your sensitive information is protected.
Security by Design: The AI Assistant is built with security at its foundation, protecting against vulnerabilities and ensuring safe data handling. Administrator permissions are respected, preventing data leakage and upholding role-based access controls.
Transparency and Accountability: We strive for accurate, trustworthy answers that always link back to Duo data, allowing administrators to validate the Assistant's work. Humans review all feedback submitted to the Assistant for improvement.
The Cisco AI Assistant for Duo represents how we see the future: AI and human intelligence working side by side to protect what's most important.
We’re excited to make workflows easier with more multilingual support for admins around the world. The Cisco AI Assistant for Duo is available to non-Federal customers in the United States and will be available for customers in Asia-Pacific in January.
Ready to get started? Try the AI Assistant in your environment and supercharge your security workflows today.