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Documentation

Duo Central

Last Updated: June 30th, 2022

Contents

Duo Central is a cloud-hosted portal that your users can visit to get access to all of your organization's applications and links.

Overview

Duo Central, part of Duo Single Sign-On, is a cloud-hosted portal that your users can visit to get access to all of your organization's applications and links.

Duo Central Example

Prerequisites

Before you start using Duo Central make sure to meet all the requirements described below:

  • A Duo Admin with the Owner, Administrator, or Application Manager role.
  • Duo Single Sign-On enabled and configured with an authentication source.

Browser Support

Duo Central supports Chrome (Desktop and Mobile), Firefox, Safari (Desktop and Mobile), Edge, and Internet Explorer. Not all browsers support all Duo authentication methods, so for the widest compatibility we recommend Chrome.

Check the table below for supported browser versions.

Browser Minimum Supported
Version
Chrome 38
Safari 9
Firefox 47
Edge 17
Internet Explorer 11

While other browsers may work with Duo Central, we actively test and support the browsers listed in the table.

Get Started with Duo Central

Role required: Owner, Administrator, or Application Manager

  1. Log in to the Duo Admin Panel, click Single Sign-On in the navigation bar on the left, and then click Duo Central.

  2. Review the information on the "Duo Central" page. Once you're ready, click Get Started. You'll be taken to a new page.

Configure Duo Central

The Duo Central Configuration & Policy tab allows you to configure a help link, custom URL, custom policies and more. If you make any changes, scroll to the bottom of the page and click Save Settings. You'll be redirected to the "Tiles" tab after saving.

Duo Central Name

The descriptive name you enter as the Duo Central name is shown to your users in the Duo Push request when logging into Duo Central, and is the name of the Duo Central page they see in their browser tab.

URL

The URL is the website address users will visit to log into Duo Central. If you do not already have a custom subdomain set, you can click Create your custom subdomain to do so.

Get Help Link

Optionally set the Get help link to the URL for your organization's help desk or internal instructions. Your users will be able to access that link from the Duo Central page to get support.

Self-Service Portal

The Self-service Portal lets existing Duo users add, update, and remove authentication devices from the Duo prompt or from Duo Central. New users who log into Duo Central and are subject to a policy that requires two-factor authentication can mange devices from the authentication prompt or from within Duo Central. This feature is in public preview.

See the self-service portal documentation for more information about self-service for existing enrolled Duo users.

Check the Allow users to add and delete devices via the self-service portal when they log in through Duo Central to allow access to device management for enrolled users as they log in to Duo Central to access SSO applications and other bookmarked apps. This provides access to the "Manage devices" option in the Duo Universal Prompt during login, and also adds a "Manage Devices" link to Duo Central where users can access self-service device management after they have logged in and completed Duo authentication.

Select the additional Enable a standalone URL for the self-service portal that will appear on Duo Central and can be shared option to have Duo Central show a "Manage Devices" link at the top of the page which will let enrolled users — that is, users who exist in Duo with one authentication device — add, update, and remove authentication devices after they've already logged in to Duo Central.

Check the Allow unenrolled users to enroll 2FA devices into Duo when the New User Policy is set to "Allow Access without 2FA" option to allow a user unknown to Duo to access self-service device management if they successfully complete first-factor authentication and the New User Policy is set to "Allow Access without 2FA". Duo will automatically create a user for them in Duo when they access device management.

If more than five minutes have passed between the user logging into Duo Central and the user clicking the "Manage Devices" link then the user must repeat both primary SSO login and two-factor authentication, regardless of an existing SSO authentication session or whether the user chose to remembered device.

Users who access Duo Central but do not exist in Duo, which is possible when you have applied a new user policy that allows access to unenrolled users, do not see the "Manage Devices" link. If the effective authentication policy is "Bypass 2FA" or "Deny access" then the device management link isn't shown either.

The Duo Central device management site can also be accessed by users directly using the standalone URL shown on the page, which is something like https://example.login.duosecurity.com/devices. You can share this direct Duo Central device management link from your internal IT help sites and or other communications you send to users.

Permitted Groups

Restrict active Duo user access to Duo Central by enabling the Only allow authentication from users in certain groups option and selecting the Duo groups whose members you wish to allow access to Duo Central. Learn more about permitted groups.

When this setting is configured it only applies at the login to Duo Central, not to visibility of tiles once logged in to Duo Central. It also only affects users who exist in Duo with "Active" status. This does not affect application access for existing users with "Bypass" status or users who do not exist in Duo when the effective New User Policy for the application is set to allow access to unenrolled users.

Duo Central Configuration page

Policy

Create and assign application and group policies to Duo Central that control device security, allowed authenticators, and more. Learn more about working with policies.

Additional Settings

Optionally configure a custom voice greeting for phone call authentication, add administrative notes, or assign administrative units for Duo Central in the "Settings" section.

Duo Central settings page

Save Duo Central Configuration

Once you've made all the changes, click Save Settings. You'll be redirected to the Tiles tab.

Duo Central Tiles tab

Duo Universal Prompt

The new Universal Prompt provides a simplified and accessible Duo login experience for web-based applications, offering a redesigned visual interface with security and usability enhancements.

Universal Prompt Traditional Prompt
 Duo Push in Universal Prompt  Duo Push in Traditional Prompt

We've already updated the Duo Central application hosted in Duo's service to support the Universal Prompt, so there's no action required on your part to update the application itself. You can activate the Universal Prompt experience for users of new and existing Duo Central applications from the Duo Admin Panel.

Before you activate the Universal Prompt for your application, it's a good idea to read the Universal Prompt Update Guide for more information about the update process and the new login experience for users.

Activate Universal Prompt

Activation of the Universal Prompt is a per-application change. Activating it for one application does not change the login experience for your other Duo applications.

The "Universal Prompt" area of the application details page shows that this application is "New Prompt Ready", with these activation control options:

  • Show traditional prompt: (Default) Your users experience Duo's traditional prompt when logging in to this application.
  • Show new Universal Prompt: Your users experience the Universal Prompt when logging in to this application.

Universal Prompt Info - Application Ready for Universal Prompt

Enable the Universal Prompt experience by selecting Show new Universal Prompt, and then scrolling to the bottom of the page to click Save.

Once you activate the Universal Prompt, the application's Universal Prompt status shows "Update Complete" here and on the Universal Prompt Update Progress report.

Universal Prompt Info - Universal Prompt Activation Complete

Should you ever want to roll back to the traditional prompt, you can return to this setting and change it back to Show traditional prompt.

Universal Update Progress

Click the See Update Progress link to view the Universal Prompt Update Progress report. This report shows the update availability and migration progress for all your Duo applications in-scope for Universal Prompt support. You can also activate the new prompt experience for multiple supported applications from the report page instead of visiting the individual details pages for each application.

Managing Tiles

There are two different types of tiles you can add to Duo Central:

  • Applications - Tiles that are for Duo-protected applications. These tiles inherit their names, permitted groups, and default logo from the application's configuration page.
  • Bookmarks - This type of tile is completely customized and can be used to provide one-click shortcuts to any URL not protected by Duo.

Add Application Tiles

  1. On the Duo Central "Tiles" tab click Add tile. A pop-up will appear.

  2. In the "What do you want to add to Duo Central?" pop-up click Add application tile. You'll be taken to a new page.

  3. On the "Add Application Tiles" page you can select any of your existing Duo-protected applications to be added to Duo Central. Upon checking the box next to the application if the application does not have a checkmark in the "SSO" column you'll need to provide the Login URL of this application.

    Duo Central Add Applications Tiles page
  4. Once you've selected all your Duo applications you'd like to add as tiles click Add tiles. You'll return to the Duo Central "Tiles" tab.

    Duo Central Tiles tab with applications added

Add Bookmark Tiles

  1. On the Duo Central "Tiles" tab click Add tile. A pop-up will appear.

  2. In the "What do you want to add to Duo Central?" pop-up click Add bookmark tile. You'll be taken to a new page.

  3. On the "Add Bookmark Tile" page type in the name of the tile into the Display Name. You should see the name automatically updated in the "Tile preview".

  4. Type the URL you'd like the tile to link to into the URL field. You can use any URL scheme to open up different kinds of websites or applications, for example:

    • A URL that begins with https:// to bookmark a web site for launch in the browser i.e. https://www.example.com

    • A URL that begins with ssh:// to bookmark a link to create a SSH remote connection by launching the local client for SSH i.e. ssh://server.example.com

    • A URL that begins with rdp:// to bookmark a remote desktop link that launches the local client for RDP connections i.e. rdp://server.example.com

  5. Under "Tile Preview" you can click Add custom logo to upload a custom image to your tile. The tile preview will automatically update to reflect the new image. If you'd like to remove the image click Delete custom logo.

  6. Next to "Permitted Groups" you can use Duo groups to control which users see a bookmark. By default all users will can see a bookmark but you can restrict this by click Display only to permitted groups and then choosing which groups should be able to see the bookmark.

  7. Once you've made all your changes, click Save at the top of the screen. You'll return to the Duo Central "Tiles" tab.

Duo Central Add Bookmark Tile page

Editing Tiles

  1. On the Duo Central "Tiles" tab find the tile you'd like to edit and click Edit under the "Actions" column. You'll be taken to a new page.

  2. Depending on type of tile, you'll be able to edit different properties.

    • SSO Application tiles will let you edit the name and custom logo. Changing the name will also update the application's name as well. To change the permitted groups you'll need to visit the application's configuration page. Duo Central Edit SSO Tile page

    • Non-SSO Application tiles will allow you to edit the name, login URL, and custom logo. Changing the name will also update the application's name as well. To change the permitted groups you'll need to visit the application's configuration page. Duo Central Edit application Tile page

    • Bookmark tiles will allow you to edit the name, URL, logo, and permitted groups. Duo Central Edit Bookmark Tile page

  3. Once you've made all your edits to a tile click Save at the top of the page. You'll return to the Duo Central "Tiles" tab.

Deleting Tiles

  1. On the Duo Central "Tiles" tab find the tile you'd like to edit and click Delete under the "Actions" column.

  2. A pop-up will appear asking you to confirm the tile deletion. Deleting an application tile does not delete the Duo-protected application. Click Yes, remove tile from Duo Central.

  3. The tile will be deleted and you'll return to the Duo Central "Tiles" tab.

Duo Central Delete Tile

Enable Duo Central

When you're ready for your users to access Duo Central you need to enable it.

  1. Locate the "Status" information and toggle at the top of the Duo Central configuration page.

  2. Allow access to Duo Central by toggling the Status from "Offline" to "Online". A pop-up will appear asking you to confirm the change. This will globally control if the service is available for login.

  3. Note the link to navigate to Duo Central at the top of the page and the link to the standalone self-service device management portal on the "Configuration & Policy" tab (if you enabled it) so you can provide these URLs to your users.

Log into Duo Central

Once you've configured Duo Central and added tiles you're ready to login!

  1. Navigate to the URL link found on the Duo Central "Configuration & Policy" tab.

  2. You'll be required to authenticate through your Duo Single Sign-On authentication source and complete Duo two-factor authentication.

Once you've successfully authenticated into Duo Central you can:

  • See all the tiles your account has permission to access.
  • Search for tiles by typing into the search bar at the top of the page.
  • Click on a tile to open a new tab taking you to the URL of the tile.
  • See your customer logo in the upper left-hand side of the page. Note that the logo must be part of the custom branding published to all users for it to show up in Duo Central or on the Duo SSO login pages.

Clicking on your username in the upper right-hand side of the page will let you:

  • Find the "Get Help" link. If you did not add a "Get Help" link this will not be shown.
  • Switch between Tile & List view.
  • Logout of Duo Central.
Duo Central Example Tile View

Manage Devices from Duo Central

If you enabled the self-service portal in Duo Central's configuration with the standalone URL option then a Manage Devices link appears at the top of the Duo Central page. Users who performed Duo primary and secondary authentication into Duo Central can click that link to access the Universal Prompt device management portal. From this portal they can add new authentication devices, modify or reactivate existing devices, or delete devices no longer needed.

Duo Central Manage Devices Link

Learn more about the device management portal experience for users in the Universal Prompt End User Guide.