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Documentation

Duo Two-Factor Authentication for SailPoint IdentityNow

Last Updated: January 8th, 2024

Contents

SailPoint has partnered with Duo Security to safeguard organizational access, with identity governance from SailPoint and Duo two-factor authentication.

Overview

SailPoint helps the world's largest organizations securely and effectively manage user access through Identity Governance services like Provisioning, Access Requests, Access Certifications, Password Management and Separation of Duties.

Duo Security's two-factor authentication strengthens secured access to SailPoint’s IdentityNow platform by adding an extra level of authentication for user login and password reset.

The instructions and applications described on this page do not apply to the SailPoint Duo Connector for user management. To configure the Duo Connector you must create a Duo Admin API application and follow either the SailPoint and Duo IdentityIQ Connector configuration instructions or SailPoint and Duo IdentityNow Connector configuration instructions on the SailPoint site.

Connectivity Requirements

This application communicates with Duo's service on SSL TCP port 443.

Firewall configurations that restrict outbound access to Duo's service with rules using destination IP addresses or IP address ranges aren't recommended, since these may change over time to maintain our service's high availability. If your organization requires IP-based rules, please review Duo Knowledge Base article 1337.

Effective June 30, 2023, Duo no longer supports TLS 1.0 or 1.1 connections or insecure TLS/SSL cipher suites. See Duo Knowledge Base article 7546 for additional guidance.

Duo 2FA for IdentityNow Logins

This configuration adds Duo two-factor authentication to IdentityNow user logins.

Note: This Duo application is not compatible with the SailPoint Duo Connector. To configure the Duo Connector please create an Admin API Duo application and refer to the configuration instructions linked from the Duo Connector page on the SailPoint site.

First Steps

  1. Sign up for a Duo account.
  2. Log in to the Duo Admin Panel and navigate to Applications.
  3. Click Protect an Application and locate SailPoint API in the applications list. Click Protect this Application to get your integration key, secret key, and API hostname. (See Getting Started for help.)
  4. Do not enable Username Normalization for this application.

Treat your secret key like a password

The security of your Duo application is tied to the security of your secret key (skey). Secure it as you would any sensitive credential. Don't share it with unauthorized individuals or email it to anyone under any circumstances!

Configure the Duo Security Integration in IdentityNow

Refer to the Duo Security Integration Guide on the SailPoint Identity Services documentation site. Follow the directions to configure Duo 2FA for logins in your IdentityNow environment.

Duo 2FA for IdentityNow Password Resets

This configuration adds Duo two-factor authentication as a verification option for IdentityNow password reset and account unlock.

Note: This Duo application is not compatible with the SailPoint Duo Connector. To configure the Duo Connector please create an Admin API Duo application and refer to the configuration instructions linked from the Duo Connector page on the SailPoint site.

First Steps

  1. Sign up for a Duo account.
  2. Log in to the Duo Admin Panel and navigate to Applications.
  3. Click Protect an Application and locate SailPoint Web in the applications list. Click Protect this Application to get your integration key, secret key, and API hostname. (See Getting Started for help.)
  4. Do not enable Username Normalization for this application.

Treat your secret key like a password

The security of your Duo application is tied to the security of your secret key (skey). Secure it as you would any sensitive credential. Don't share it with unauthorized individuals or email it to anyone under any circumstances!

Duo Universal Prompt

The Duo Universal Prompt provides a simplified and accessible Duo login experience for web-based applications, offering a redesigned visual interface with security and usability enhancements.

Universal Prompt Traditional Prompt
 Duo Push in Universal Prompt  Duo Push in Traditional Prompt

Read the Universal Prompt Update Guide for more information about the update process and the new login experience for users.

Migration to Universal Prompt for your SailPoint Web application will be a three-step process:

  • SailPoint updates the SailPoint IdentityNow application to implement a redirect to Duo during authentication to support the Universal Prompt. You may need to change a setting in SailPoint IdentityNow so that it uses the updated Duo application.
  • Authenticate with Duo 2FA using the updated application so that Duo makes the Universal Prompt activation setting available in the Admin Panel. This first authentication after updating will show the traditional Duo prompt in a redirect.
  • You activate the Universal Prompt experience for users of that Duo SailPoint Web application if the traditional prompt is still selected.

SailPoint needs to update SailPoint IdentityNow to support the Universal Prompt, but the update isn't available yet. The "Universal Prompt" section reflects this status as "Waiting on App Provider" with the activation options inaccessible. Please contact SailPoint to request Duo Universal Prompt support for SailPoint Web.

Universal Prompt Info - Update Not Yet Available

In the meantime, you can use Duo with SailPoint Web and the traditional prompt experience.

After SailPoint makes the necessary changes available you may need log in to SailPoint Web as an admin to enable Duo Universal Prompt support.

You'll later return to the settings on this page to activate the Universal Prompt for your SailPoint Web users if the traditional prompt is still selected after SailPoint releases the update.

Universal Update Progress

Click the See Update Progress link to view the Universal Prompt Update Progress report. This report shows the update availability and migration progress for all your Duo applications. You can also activate the new prompt experience for multiple supported applications from the report page instead of visiting the individual details pages for each application.

Read the Universal Prompt Update Guide for more information about the update process to support the new prompt, and watch the Duo Blog for future updates about the Duo Universal Prompt.

Note this does not apply to the SailPoint API integration.

Best Practices

We recommend the following Duo policy settings to minimize potential 2FA bypass during IdentityNow self-service password reset and account unlock operations:

  • Apply a New User policy set to Deny access to the SailPoint Web application. This prevents new user enrollment in Duo during password reset or account unlock.
  • Do not apply an Authentication policy set to Bypass 2FA to the SailPoint Web application.
  • Do not apply a User Location policy set to Allow access without 2FA to the SailPoint Web application.
  • Do not apply a Remembered Devices policy to the SailPoint Web application.
  • Do not apply an Authorized Networks policy set to Allow access without 2FA from these networks to the SailPoint Web application.
  • Do not apply Bypass status to Duo users who will access the SailPoint Web application.
  • Do not apply Bypass status to Duo groups containing users who will access the SailPoint Web application.

Configure the Duo Web Integration in IdentityNow

Refer to the Duo Web Integration Guide on the SailPoint Identity Services documentation site. Follow the directions to configure Duo 2FA verification for password reset in your IdentityNow environment.

When configuring your verification methods, ensure that another verification method must be satisfied before the Duo method is used.

Troubleshooting

Need some help? Reach out to Duo Support for assistance with creating the SailPoint application in Duo, enrolling users in Duo, Duo policy questions, or Duo authentication approval issues. For assistance configuring or managing IdentityNow, please contact SailPoint Support.