Preventing Helpdesk Phishing with Duo and Traceless

A user claiming to be an employee from your client calls in to request a password reset, permission change, or remote access: they’ve lost access to a critical workplace app that they need ASAP. How do you prove they are who they say they are?

Identity verification is critical for managed service providers and help desk teams, especially with the possibilities of spoofed caller IDs and the increased accessibility of AI technologies driving voice and likeness impersonations. Join Kat from identity security provider Cisco Duo and Gene from Traceless in a deep dive into rising trends to be cautious of, and the best ways to practice smart help desk security.

In this webinar you will learn:

Takeaways from recent identity verification attacks
Steps to take for faster, more secure helpdesk calls
How Duo MSP sets partners up with strong, simple security to keep themselves and their clients safe

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Presenter Info

Katherine Yang, Product Marketing Manager

Kat is a Duo product marketer specializing in international markets. She strives to connect decision-making with data and advocates for simple yet effective cybersecurity practices that work for everyone. Although currently based out of NYC, her heart still resides in Michigan (Go Blue!).

Gene Reich, Cofounder

Gene is a 19-year veteran in the MSP space. Before co-founding Traceless, he founded POINT, a leading Apple managed service provider nationally serving small and medium sized businesses. Gene has sat on the Apple Consultants Network Advisory council, as well as the ConnectWise Cyber Security Advisory Council. When not at work, he enjoys growing vegetables and being with his wife and three kids.

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Presenter Info

Katherine Yang, Product Marketing Manager

Gene Reich, Cofounder

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