Arraya Solutions + Duo
Arraya Solutions is an MSP (managed service provider) and VAR (value-added reseller) that needed an access management solution for their customers that provided flexibility and ease of use while meeting regulatory requirements. With its easy setup and frictionless user experience, Duo helped Arraya meet those goals.
I was blown away with the simplicity of Duo’s MSP program. They removed all the upfront expenses and commitments that prohibit newer MSPs from partnering with a vendor…. Duo’s product is so easy to use that it didn’t require a large engineering investment to get up to speed."
Business Challenges
When Arraya Solutions created its cybersecurity division, the company sought to find a best-in-class access management solution that could be offered to its wide range of clients. Specifically, the company wanted a solution that was easy to deploy and manage, met compliance requirements, and didn’t require a lot of upfront costs. For some of Arraya’s clients, this solution would be their first foray into multi-factor authentication (MFA), which only emphasized the need for strong user-friendly functionality.
“We service enterprises, mom-and-pop shops, and everything in between,” said Michael Piekarski, Arraya’s director of cybersecurity. “MFA is usually the great door-opener to a maturing cybersecurity program, and Duo is a great first step.”
Technical Challenges
Arraya had used competing products but found them to be complicated with a poor user experience. “Other solutions generated a ton of help desk tickets. We wanted to find a new solution that was easier for clients to self-enroll, offered a better end-user experience, and would be able to integrate with all applications,” said Piekarski. Since Arraya serves customers of all sizes in several industries, they also needed an MFA solution that integrates with all apps regardless of whether they’re on-premises or in the cloud. The added challenge to this was finding a solution that not only performed this function seamlessly but also provided:
- Flexibility
- Ease of use
- Network visibility
- Affordability
The Solution
With an intuitive, easy-to-use MSP portal, great flexibility, powerful security functionality, and affordability out-of-the-box, Arraya found Duo to be exactly the solution they were looking for. “Duo’s product is so easy to use that it didn’t require a large engineering investment to get up to speed. Once we selected Duo, we signed the contract, our portal was quickly set up, and we were up and running. It really was that simple,” said Piekarski. "There's substantial value in a program that allows us to scale at our own pace without minimums or commitments. Duo's pricing model allows us to demonstrate Duo's capabilities to our clients and then seamlessly scale to full deployment.”
From both their own perspective and that of their clients, Arraya quickly discovered Duo was a win-win. Not only does Duo solve the company’s authentication headaches by providing a frictionless login experience for users with SSO, but the extra layer of security also gives peace of mind. “The app itself is pretty frictionless from a user adoption standpoint. [Users] aren’t even able to authenticate with a device that’s been jailbroken or anything. Our customers are now able to sleep at night,” said Piekarski.
And Duo’s ability to integrate with critical business applications, whether they’re on-premises, in the cloud, or a hybrid mix empowers Arraya to deliver a stellar experience for its clients while also improving their speed to security.
“Duo easily integrated with our core Cisco and Microsoft apps as well as some apps that our customers use, such as Citrix NetScaler, VMware View, Microsoft Intune, AirWatch, Palo Alto, SonicWall, and Juniper to name a few. The ease of integration and speed to security has enabled Arraya to provide our clients with the best security controls with a great end-user experience."
And because Arraya services such a vast swath of clients, from large enterprises to small mom-and-pop shops, Duo’s ease of scalability has been key. For larger clients, the added security features keep attackers out, while for the smaller ones, Duo acts as a springboard for more strategic thinking about cybersecurity.
“MFA is often the first step in a cybersecurity journey. Duo ignites those ‘what else are we doing?’ thoughts with our customers, and that’s been very positive for us as well,” said Piekarski.