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Duo Protection for Jitbit

Duo offers a variety of methods for adding two-factor authentication and flexible security policies to Jitbit SSO logins, complete with inline self-service enrollment and Duo Prompt.

Overview

As business applications move from on-premises to cloud hosted solutions, users experience password fatigue due to disparate logons for different applications. Single sign-on (SSO) technologies seek to unify identities across systems and reduce the number of different credentials a user has to remember or input to gain access to resources.

While SSO is convenient for users, it presents new security challenges. If a user's primary password is compromised, attackers may be able to gain access to multiple resources. In addition, as sensitive information makes its way to cloud-hosted services it is even more important to secure access by implementing two-factor authentication.

Duo Access Gateway

Duo Access Gateway (DAG), our on-premises SSO product, layers Duo's strong authentication and flexible policy engine on top of Jitbit logins using the Security Assertion Markup Language (SAML) 2.0 authentication standard. Duo Access Gateway authenticates your users using existing on-premises or cloud-based directory credentials and prompts for two-factor authentication before permitting access to Jitbit.

Duo Access Gateway is part of the Duo Beyond and Duo Access plans, so you can define policies that enforce unique controls for each individual SSO application. For example, you can require that Salesforce users complete two-factor authentication at every login, but only once every seven days when accessing Jitbit. Duo checks the user, device, and network against an application's policy before allowing access to the application.

Deploy Duo Access Gateway

  1. Install Duo Access Gateway on a server in your DMZ. Follow our instructions for deploying the server, configuring DAG settings, and adding your primary authentication source.

  2. Add the attribute from the table below that corresponds to the Duo Mail attribute in the "Attributes" field when configuring your Active Directory or OpenLDAP authentication source in the DAG admin console. For example, if Active Directory is your authentication source, enter mail in the "Attributes" field.

    Duo Attribute Active Directory OpenLDAP
    Mail attribute mail mail

    If your organization uses another directory attribute than the ones listed here then enter that attribute name instead. If you've already configured the attributes list for another cloud service provider, append the additional attributes not already present to the list, separated by a comma.

  3. After completing the initial DAG configuration steps, click Applications on the left side of the Duo Access Gateway admin console.

  4. Scroll down the Applications page to the Metadata section. This is the information you need to provide to Jitbit when configuring SSO. Click the Download Certificate link to obtain the token signing certificate (the downloaded file is named "dag.crt").

    DAG Metadata Information

Create the Jitbit Application in Duo

  1. Log on to the Duo Admin Panel and navigate to Applications.

  2. Click Protect an Application, locate SAML - Jitbit in the applications list, and click Protect this Application. See Getting Started for help.

  3. The Domain name is the domain URL used when logging into your company's Jitbit. For example, if your Jitbit login URL is https://yourdomain.jitbit.com/helpdesk then enter yourdomain.jitbit.com as the domain name in Duo.

  4. Jitbit uses the Mail attribute when authenticating. We've mapped Mail attribute to DAG supported authentication source attributes as follows:

    Duo Attribute Active Directory OpenLDAP SAML IdP Google Azure
    Mail attribute mail mail mail email mail

    If you are using a non-standard email attribute for your authentication source, check the Custom attributes box and enter the name of the attribute you wish to use instead.

  5. Click Save Configuration to generate a downloadable configuration file.

    Duo Jitbit Application Settings

  6. You can adjust additional settings for your new SAML application at this time — like changing the application's name from the default value, enabling self-service, or assigning a group policy — or come back and change the application's policies and settings after you finish SSO setup. If you do update any settings, click the Save Changes button when done.

  7. Click the Download your configuration file link to obtain the Jitbit application settings (as a JSON file).

    Important: This file contains information that uniquely identifies this application to Duo. Secure this file as you would any other sensitive or password information. Don't share it with unauthorized individuals or email it to anyone under any circumstances!

Add the Jitbit Application to Duo Access Gateway

  1. Return to the Applications page of the DAG admin console session.

  2. Click the Choose File button in the "Add Application" section of the page and locate the Jitbit SAML application JSON file you downloaded from the Duo Admin Panel earlier. Click the Upload button after selecting the JSON configuration file.

  3. The Jitbit SAML application is added.

    Jitbit Application Added

  4. You will need to use the Login URL when enabling Jitbit SSO.

Enable Jitbit SSO

Add the Duo Access Gateway as a new single sign-on provider for Jitbit.

  1. Log on to Jitbit as an administrative user and click on the Administration link in the top navigation menu. Click on General settings.

  2. Once on the "General settings" page scroll down to Authentication settings. Copy the Jitbit Login URL from the DAG Admin Panel and paste it into the Remote login URL field.

    Example: https://yourserver.example.com/dag/saml2/idp/SSOService.php?spentityid=http://www.jitbit.com/web-helpdesk/

  3. Check the Enable SAML 2.0 single sign on box. The page automatically expands to display the SSO options.

  4. Copy the SSO URL information from the Duo Access Gateway admin console Metadata display and paste it into the Jitbit EndPoint URL field.

    Example: https://yourserver.example.com/dag/saml2/idp/SSOService.php

  5. The "x509 certificate" is the DAG Metadata certificate supplied by Duo Access Gateway. Open the dag.crt file in a text editor (like Notepad), and copy the entire contents of the file (including the -----BEGIN CERTIFICATE----- and -----END CERTIFICATE----- lines). Paste the certificate file text into this field.

  6. After you've entered all the required information click Save changes.

    Jitbit Single Sign-On Additional Settings

Learn more about Jitbit SSO at the Jitbit Support site.

Verify SSO

You can log on to Jitbit using your organization’s domain login page e.g. https://yourdomain.jitbit.com/helpdesk/User/Login. This redirects to the Duo Access Gateway login page. Enter your primary directory logon information, approve Duo two-factor authentication, and get redirected back to the Jitbit site after authenticating.

DAG Login and Authentication Prompt

Congratulations! Your Jitbit users now authenticate using Duo Access Gateway.

Microsoft AD FS

Microsoft's Active Directory Federation Services (AD FS) is a popular choice for SSO because it easily integrates with the AD identity store many organizations already have deployed. Duo's support for cloud applications and SSO drops in to an existing AD FS installation to provide secondary authentication after a user passes primary authentication (successful Active Directory logon).

If you don't already have AD federation running the first step is to install and configure Microsoft AD FS in your organization. Microsoft's Deployment Guides for AD FS versions 2.0, 2.1, and 3.0 are available on the TechNet site.

Once your AD FS services are up and running, the second step is to configure the SSO partnership between your AD FS service and the external cloud resource, in this case Jitbit. Learn more about configuring Jitbit SSO with AD FS at the Jitbit Support site.

After you have successfully configured and tested AD FS SSO login to Jitbit using your AD domain credentials, you can then install the Duo AD FS integration. AD FS protection is included with Duo's paid plans.

With the Duo integration for AD FS installed, users pass primary authentication to the AD FS service as usual. Once primary authentication succeeds, users are forwarded to the Duo service for secondary authentication. After approving logon using one of Duo's authentication methods, the user is fully logged in to Jitbit.

Other Identity Partners

Using a third-party SSO provider for cloud application access? Duo partners with leading cloud SSO providers like Okta and OneLogin to secure access with our strong and flexible authentication platform.

You can also use Duo two-factor authentication with CAS and Shibboleth on-premises IdPs.

Troubleshooting

Need some help? Try searching our Knowledge Base articles or Community discussions. For further assistance, contact Support.

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