Duo Single Sign-On for Wrike

Overview

As business applications move from on-premises to cloud hosted solutions, users experience password fatigue due to disparate logons for different applications. Single sign-on (SSO) technologies seek to unify identities across systems and reduce the number of different credentials a user has to remember or input to gain access to resources.

While SSO is convenient for users, it presents new security challenges. If a user's primary password is compromised, attackers may be able to gain access to multiple resources. In addition, as sensitive information makes its way to cloud-hosted services it is even more important to secure access by implementing two-factor authentication and zero-trust policies.

About Duo Single Sign-On

Duo Single Sign-On is our cloud-hosted SSO product which layers Duo's strong authentication and flexible policy engine on top of Wrike logins. Duo Single Sign-On acts as an identity provider (IdP), authenticating your users using existing on-premises Active Directory (AD) or another SSO IdP. Duo SSO prompts users for two-factor authentication and performs endpoint assessment and verification before permitting access to Wrike.

Duo Single Sign-On is available in Duo Premier, Duo Advantage, and Duo Essentials plans, which also include the ability to define policies that enforce unique controls for each individual SSO application. For example, you can require that Salesforce users complete two-factor authentication at every login, but only once every seven days when accessing Wrike. Duo checks the user, device, and network against an application's policy before allowing access to the application.

Configure Single Sign-On

Before configuring Wrike with Duo SSO using Security Assertion Markup Language (SAML) 2.0 authentication you'll first need to configure a working authentication source.

Once you have your SSO authentication source working, continue to the next step of creating the Wrike application in Duo.

Create the Wrike Application in Duo

1. Log in to the Duo Admin Panel and navigate to Applications → Application Catalog.

2. Locate the entry for Wrike with the "SSO" label in the catalog. Click the + Add button to start configuring Wrike. See Protecting Applications for more information about protecting applications with Duo and additional application options. You'll need the information on the Wrike page under Metadata later.

3. No users can log in to new applications until you grant access. Update the User access setting to grant access to this application to users in selected Duo groups, or to all users. Learn more about user access to applications. If you do not change this setting now, be sure to update it so that your test user has access before you test your setup.

4. Wrike uses the Mail attribute, First name attribute, and Last name attribute when authenticating. We've mapped these attributes to external authentication source attributes as follows:

   Default Attribute	Active Directory	SAML IdP
   <Email Address>	mail	Email
   <First Name>	givenName	FirstName
   <Last Name>	sn	LastName

   If you are using non-standard attributes for your authentication source, check the Custom attributes box and enter the name of the attributes you wish to use instead.

5. You can adjust additional settings for your new SAML application at this time — like changing the application's name from the default value, enabling self-service, or assigning a group policy.

6. Keep the Duo Admin Panel tab open. You will come back to it later.

Duo Universal Prompt

The Duo Universal Prompt provides a simplified and accessible Duo login experience for web-based applications, offering a redesigned visual interface with security and usability enhancements.

Universal Prompt	Traditional Prompt

The Duo Wrike application supports the Universal Prompt by default, so there's no additional action required on your part to start using the newest authentication experience.

Activate Universal Prompt

Activation of the Universal Prompt is a per-application change. Activating it for one application does not change the login experience for your other Duo applications. Universal Prompt is already activated for new Wrike applications at creation.

The "Universal Prompt" area of the application details page shows that this application's status is "Activation complete", with these activation control options:

• Show traditional prompt: Your users experience Duo's traditional prompt via redirect when logging in to this application.
• Show new Universal Prompt: (Default) Your users experience the Universal Prompt via redirect when logging in to this application.

The application's Universal Prompt status shows "Activation complete" both here and on the Universal Prompt Update Progress report.

For the time being, you may change this setting to Show traditional prompt to use the legacy experience. Keep in mind that support for the traditional Duo prompt ended for the majority of applications in March 2024. This option will be removed in the future.

Universal Update Progress

Click the See Update Progress link to view the Universal Prompt Update Progress report. This report shows the update availability and migration progress for all your Duo applications. You can also activate the new prompt experience for multiple supported applications from the report page instead of visiting the individual details pages for each application.

Enable Wrike for SSO

Add an Approved Domain

1. Log into your Wrike account as an administrator.

2. At the top of the sidebar menu, click your profile icon and then click Settings.

3. In the sidebar menu under "Account management", click Security. The "Security" page opens.

4. Scroll down to "Approved Domains" and click How do I approve domains?. The "How do I approve domains?" pop-up window opens.

5. Follow the instructions in the pop-up window to configure your host domain with the DNS TXT record.

6. Click Got it to close the pop-up window.

7. Click Add domain and enter your domain.

   Note: If your email address is user@example.com, then your domain is @example.com.

8. Click Add. Domain approvals may take up to 24 hours to complete.

9. Click Save changes. The "Verify your email" pop-up window opens.

10. Check your email for the Wrike confirmation code. Copy the confirmation code and paste it into the "Verify your email" pop-up window.

11. Click Confirm.

Configure SAML SSO

1. Scroll down to "SAML SSO" and click Setup SAML SSO. The "SAML SSO Setup" pop-up window opens.

2. Click the Choose IdP drop-down menu and select Other.

3. Click Next.

4. Under "Wrike metadata", copy the metadata URL and paste it into the Duo Admin Panel Metadata URL field, under "Service Provider".

5. In the Duo Admin Panel, click Populate.

   

6. Return to the Wrike "SAML SSO Setup" pop-up window and click Next.

7. Return to the Duo Admin Panel. Under "Metadata", copy the IDP metadata URL and paste it into the Wrike Use URL to provide XML field.

   

8. In the Wrike "SAML SSO Setup" pop-up window, click Next.

9. Click Enable SAML settings.

10. Check your email for the Wrike confirmation code. Copy the confirmation code and paste it into the "Verify your email" pop-up window.

11. Click Confirm.

12. Click Save SAML settings.

13. Return to the Duo Admin Panel. Scroll down to the bottom of the page and click Save.

Learn more about Wrike SSO at the Wrike Help Center.

Using SSO

You can log on to Wrike by navigating to your Wrike SSO page e.g., https://login.wrike.com. Enter your email address and click Next to be redirected to Duo Single Sign-On to begin authentication.

Active Directory Login

With Active Directory as the Duo SSO authentication source, enter the primary username (email address) on the Duo SSO login page and click or tap Next.

Enter the AD primary password and click or tap Log in to continue.

Enable Duo Passwordless to log in to Duo SSO backed by Active Directory authentication without entering a password in the future.

SAML Login

The SAML login experience depends on your Duo SSO routing rules configuration.

With another SAML identity provider as the only enabled Duo SSO authentication source and the default routing rule in place, Duo SSO immediately redirects the login attempt to that SAML IdP for primary authentication. Users do not see the Duo SSO primary login screen.

If you have multiple enabled SAML authentication sources or custom routing rules in place, then users enter their primary username (email address) on the Duo SSO login page and then will be redirected to the correct external SAML identity provider.

Duo Authentication

Successful verification of your primary credentials by Active Directory or a SAML IdP redirects back to Duo. Complete Duo two-factor authentication when prompted and then you'll return to Wrike to complete the login process.

* Universal Prompt experience shown.

You can also log into Wrike using Duo Central, our cloud-hosted portal which allows users to access all of their applications in one spot. Link to Wrike in Duo Central by adding it as an application tile. Once the tile has been added, log into Duo Central and click the tile for IdP-initiated authentication to Wrike.

Congratulations! Your Wrike users now authenticate using Duo Single Sign-On.

See the full user login experience, including expired password reset (available for Active Directory authentication sources) in the Duo End User Guide for SSO.

Grant Access to Users

If you did not already grant user access to the Duo users you want to use this application be sure to do that before inviting or requiring them to log in with Duo.

Enforce SSO

You can require that all users sign into Wrike using Duo Single Sign-On.

1. Log into your Wrike account as an administrator.

2. At the top of the sidebar menu, click your profile icon and then click Settings.

3. In the sidebar menu under "Account management", click Security. The "Security" page opens.

4. Scroll down to "SAML SSO". Click the Users with approved domains only radio button to enforce SSO for users with an approved domain, or click the For all users radio button to enforce SSO for all users.

5. Click Save changes.

Enable Remembered Devices

To minimize additional Duo two-factor prompts when switching between Wrike and your other Duo Single Sign-On SAML applications, be sure to apply a shared "Remembered Devices" policy to your SAML applications.

Automated Provisioning

You may be able to create, manage, and delete users and groups in this application automatically from Duo using SCIM 2.0 provisioning. See Automated Provisioning to learn how.

Troubleshooting

Need some help? Try searching our Knowledge Base articles or Community discussions. For further assistance, contact Support.