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Duo Single Sign-On for Salesforce

Last Updated: December 4th, 2020

Add two-factor authentication and flexible security policies to Salesforce SSO logins with Duo Single-Sign On, our cloud-hosted SAML 2.0 identity provider, complete with inline self-service enrollment and Duo Prompt.

Duo Federal customers or those looking for an on-premises SSO solution: try Duo Protection for Salesforce with Duo Access Gateway.


As business applications move from on-premises to cloud hosted solutions, users experience password fatigue due to disparate logons for different applications. Single sign-on (SSO) technologies seek to unify identities across systems and reduce the number of different credentials a user has to remember or input to gain access to resources.

While SSO is convenient for users, it presents new security challenges. If a user's primary password is compromised, attackers may be able to gain access to multiple resources. In addition, as sensitive information makes its way to cloud-hosted services it is even more important to secure access by implementing two-factor authentication.

About Duo Single Sign-On

Duo Single Sign-On is our cloud-hosted SSO product which layers Duo's strong authentication and flexible policy engine on top of Salesforce logins using the Security Assertion Markup Language (SAML) 2.0 authentication standard. Duo Single Sign-On acts as an identity provider (IdP), authenticating your users using existing on-premises Active Directory (AD) or any SAML 2.0 IdP and prompting for two-factor authentication before permitting access to Salesforce.

Duo Single Sign-On is available in Duo Beyond, Duo Access, and Duo MFA plans, which also include the ability to define policies that enforce unique controls for each individual SSO application. For example, you can require that Salesforce users complete two-factor authentication at every login, but only once every seven days when accessing Salesforce. Duo checks the user, device, and network against an application's policy before allowing access to the application.

Configure Single Sign-On

Before configuring Salesforce you'll first need to enable Duo Single Sign-On for your Duo account and configure a working authentication source.

Once you have your SSO authentication source working, continue to the next step of creating the Salesforce application in Duo.

Create the Salesforce Application in Duo

  1. Log on to the Duo Admin Panel and navigate to Applications.

  2. Click Protect an Application and locate the entry for Salesforce with a protection type of "2FA with SSO hosted by Duo (Single Sign-On)" in the applications list. Click Protect to the far-right to start configuring Salesforce. See Protecting Applications for more information about protecting applications in Duo and additional application options. You'll need the information on the Salesforce page under Metadata later.

Duo Universal Prompt

Duo's next-generation authentication experience, the Universal Prompt, is coming to web-based applications that display the current Duo Prompt in browsers.

Migration to Universal Prompt for your Salesforce application is a two-step process:

  • Duo updates the Salesforce application to support the Universal Prompt.
  • You activate the Universal Prompt experience for users of that Duo Salesforce application (when the Universal Prompt becomes available).

We've already updated the Duo Salesforce application hosted in Duo's service to support the Universal Prompt when it's ready, so there's no action required on your part to update the application. The "Universal Prompt" section of this application's details page in the Admin Panel reflects this status today as "Waiting on Duo".

Universal Prompt Info - Application Updated

Activate Universal Prompt

When the Universal Prompt becomes available, you'll return here to activate it for users of this application. The status will change to "New Prompt Ready", and you'll see the control here for turning it on or off. Until then, your users continue to experience the current Duo prompt.

Universal Update Progress

Click the See Update Progress link to view the Universal Prompt Update Progress report. This report shows the update availability and migration progress for all your Duo applications in-scope for Universal Prompt support.

Read the Universal Prompt Update Guide for more information about the update process to support the new prompt, and watch the Duo Blog for future updates about the Duo Universal Prompt.

Universal Prompt Private Preview

If you're interested in participating in a private preview of the Universal Prompt experience, please apply using this form.

Salesforce Custom Domain Requirement

Salesforce SSO requires a custom domain. If you don't already have a domain for your organization, create one.

  1. Log on to your Salesforce site as an administrator.

  2. If you're using the Salesforce Classic UI, navigate to Domain ManagementMy Domain. If you're using the Salesforce Lightning Experience UI, navigate to SetupSettingsCompany SettingsMy Domain.

  3. Enter a subdomain name, check for availability, and click Register Domain.

  4. When your domain name becomes available, log out and back in as an administrator using your new domain. Navigate back to the "My Domain" page and click the Deploy to Users button.

For more information about creating a custom domain see Salesforce's My Domain help articles.

Enable SSO in Salesforce

Add Duo Single Sign-On as a new single sign-on provider in Salesforce.

  1. Log on to your Salesforce site as an administrator.

  2. In the Salesforce Classic UI, navigate to Security ControlsSingle Sign-On Settings. In the Salesforce Lightning Experience UI, navigate to SetupSettingsIdentitySingle Sign-On Settings.

  3. Click the Edit button and select the SAML Enabled option. Click Save.

  4. Click the New SAML Single Sign-on Settings button.

  5. Enter a descriptive Name for the SSO configuration. Salesforce uses the name you enter here to populate the API Name.

  6. Copy the Issuer from the Duo Admin Panel Metadata section and paste it into the Salesforce SSO Issuer field.


  7. Enter your Salesforce organization's custom domain (e.g. into the Entity ID field. Duo also needs the Salesforce domain URL to configure your Salesforce application later.

  8. Click Download certificate next to "Identity Provider Certificate" on the Salesforce application's page in the Duo Admin Panel under Downloads to download the Duo Single Sign-On signing certificate. Upload the certificate to the Identity Provider Certificate section in Salesforce.

  9. Leave the "Request Signing Certificate", "Request Signature Method", "Assertion Decryption Certificate", "SAML Identity Type", and "SAML Identity Location" settings at their default values for now.

  10. Copy the Identity Provider Login URL from the Duo Admin Panel Metadata section and paste it into the Salesforce SSO Identity Provider Login URL field.


  11. Copy the Identity Provider Logout URL from the Duo Admin Panel Metadata section and paste it into the Salesforce SSO Identity Provider Logout URL field.


  12. After you've entered all the required information click the Save button.

    Salesforce Single Sign-On Setting Edit

Review the SSO details for correctness. Make note of the Entity ID and Login URL as you'll need to provide that information to Duo.

Salesforce URLs

Update Salesforce Domain for SSO

Add your new Duo Single Sign-On provider to your Saleforce login page.

  1. While logged in to the Salesforce admin site as an administrator navigate to Domain ManagementMy Domain (Salesforce Classic UI) or SetupSettingsCompany SettingsMy Domain (Salesforce Lightning Experience UI).

  2. Scroll down to the "Authentication Configuration" section of the "My Domain" page and click Edit.

  3. Check the box for your Duo Single Sign-On SSO configuration in the Authentication Service setting. Click Save.

    Salesforce Domain Authentication Settings

Update the Salesforce Application in Duo

  1. Return to the Duo Admin Panel with the Salesforce application open. Find the Service Provider section.

  2. Copy the Entity ID from the Salesforce SAML Single Sign-On Setting Detail page and enter it into the Entity ID field in the Duo Admin Panel.

  3. Copy the Login URL from the Salesforce SAML Single Sign-On Setting Detail page and enter it into the Login URL field in the Duo Admin Panel.

  4. Salesforce uses the Mail attribute when authenticating. We've mapped the <Email Address> bridge attribute to Duo Single Sign-On supported authentication source attributes as follows:

    Bridge Attribute Active Directory SAML IdP
    <Email Address> mail Email

    If you are using a non-standard email attribute for your authentication source, check the Custom attributes box and enter the name of the attribute you wish to use instead.

    Duo Salesforce Application Settings

  5. You can adjust additional settings for your new SAML application at this time — like changing the application's name from the default value, enabling self-service, or assigning a group policy.

  6. Scroll to the bottom of the page and click the Save button.

Verify SSO

Navigate to your Salesforce custom domain. The login page for your domain now shows a button for Duo Single Sign-On authentication underneath the traditional username and password entry fields. Clicking the SSO button redirects you to the Duo Single Sign-On login page.

Salesforce Login Page

Enter your primary directory logon information, approve Duo two-factor authentication, and get redirected back to the Salesforce site after authenticating.

Duo Single Sign-On Login and Authentication Prompt

To log in using the Salesforce mobile app, tap Use Custom Domain. Type your Salesforce custom domain URL, and tap Continue. The app shows the Salesforce login page for your domain, including the button for Duo Single Sign-On authentication underneath the traditional username and password entry fields. Tap the SSO button redirects you to the Duo Single Sign-On login page. Complete primary and Duo authentication to complete login on the Salesforce app.

Congratulations! Your Salesforce users now authenticate using Duo Single Sign-On.

Next Steps

If you want all users logging in to Salesforce only via Duo Single Sign-On, edit the "Authentication Configuration" for your Salesforce domain and uncheck the Login Page authentication service option. You should also edit "My Domain Settings" and enable the "Prevent login from" option.

You can also log into Salesforce using Duo Central, our cloud-hosted portal which allows users to access all of their applications in one spot. Link to Salesforce in Duo Central by adding it as an application tile. Once the tile has been added, log into Duo Central and click the tile for Salesforce.

Enable Remembered Devices

To minimize additional Duo two-factor prompts when switching between Salesforce and your other Duo Single Sign-On SAML applications, be sure to apply a shared "Remembered Devices" policy to your SAML applications.


Need some help? Try searching our Knowledge Base articles or Community discussions. For further assistance, contact Support.