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Altegra Health

“Our admins love Duo's easy and intuitive administrative panel. Our users like that it doesn’t disrupt their workflow more than necessary.”
— Mark Kueffner, Senior Director of IT Systems Architecture & Operations

Highlights

With Duo Security, Altegra Health was able to deploy two-factor authentication to cover Virtual Desktop Infrastructure (VDI) desktops.

Duo offered Altegra Health a much easier deployment process, inexpensive overhead costs and minimal strain to their small support team.

Duo alleviated Altegra's concerns about network connectivity issues by offering a variety of different authentication methods, including SMS-based passcodes and phone callbacks for authenticating while offline.

The Challenge

Altegra Health™ is a national vendor of technology-enabled, end-to-end payment solutions providing health plans and other risk-bearing organizations with the data they need to expertly manage member care and ensure appropriate reimbursement.

As a healthcare vendor, Altegra Health supports healthcare organizations that must meet HIPAA compliance, the federal standard for data protection that recommends the use of strong authentication standards for remote access. Since Altegra Health processes confidential patient data, they require two-factor authentication as part of their company policy for all remote and offshore employees and subcontractors.

Criminal attacks on healthcare organizations are on the rise, with a 125 percent jump compared to five years ago. These attacks account for more than 45 percent of healthcare data breaches. In these attacks, criminals are targeting medical files and billing and insurance records, as they contain the most valuable patient data that can be resold or used for medical identity fraud.

With all of that data -- protected health information, included -- stored in their on-premise data center and accessed by a virtual desktop solution, Altegra Health needed a two-factor solution that would work for their specific use case.

The Solution

With Duo Security, Altegra Health was able to deploy two-factor authentication to cover Virtual Desktop Infrastructure (VDI) desktops. Duo was one of the vendors that worked with VMware Horizon View, which they used as their virtual desktop solution.

Compared to other legacy multi-factor vendors, Duo offered Altegra Health a much easier deployment process, inexpensive overhead costs and minimal strain to their small support team. In fact, one administrator on Altegra Health’s team can handle most support cases related to Duo’s two-factor authentication solution.

“We needed a solution that seamlessly integrated with our on premise VDI environment and which could easily be easily managed by our IT staff,” said Mark Kueffner, Sr. Director of IT Systems Architecture & Operations. “Duo’s solution filled the bill nicely. Our admins love the easy and intuitive administrative panel. Our users like that it doesn’t disrupt their workflow more than necessary.”

Protecting employees and contractors in different countries

With employees and contractors in India, Manila, and North America, Altegra Health was initially concerned about how Duo’s two-factor solution would work for those remote workers in a variety of different work environments.

One particular concern was how two factor would work when a user had no network connection. Duo alleviated those concerns by offering a variety of different authentication methods, including SMS-based passcodes and phone callbacks for authenticating while offline.

Seamless integration of two-factor authentication

Altegra Health needed to integrate smoothly into VMware’s Horizon View, their virtual desktop solution provider, which they use to store confidential patient data, serving as a large corporate data center.

Duo integrates with VMware Horizon View 5.1 and newer, which allowed Altegra Health to add two-factor authentication with passcodes to their VMware View client login. See how it works:

VMware diagram showing how client login works

Wide variety of authentication methods

Altegra Health also needed to employ a variety of different authentication methods for their users. Some of their users wanted to retrieve codes on their mobile devices and others preferred key fobs/physical tokens.

Duo was the best fit for Mark and his Altegra Health team, providing a custom solution for a very specific use case. Duo’s solution integrates with a variety of services, and provides APIs and a Mobile SDK for custom or proprietary applications, creating a seamless login experience for users and easy deployment for administrators.

“Overall, Duo’s two factor is great,” said Mark. “Their support team is incredibly helpful and the interface is easy-to-use. I would highly recommend Duo to other organizations.”

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